FAQs


What is the Baby Growing Green Box?

The Baby Growing Green Box is a bi-monthly subscription box which includes eco-friendly pieces of baby clothing, packed with love. When waiting for your subscription box, think of it as waiting for a big surprise!

What comes inside the Baby Growing Green Box?

Every box includes 4- 5 modern items for your baby. Each box comes with new products and we always work closely with new brands to deliver a fresh experience and fun moments for you and your baby. Each month will be a great surprise and a nice experience!

When will I receive my Baby Growing Green Box?

Dates Subscribed

Shipment Dates

1st-14th 

One week after the 14th

15th-30th/31st

One week after the 30th/31st

 DO YOU SHIP INTERNATIONALLY?

We are a U.S. based company, so we provide free domestic shipping. At this time, we also deliver to Canada, and our shipping rates are affordable. We are working on adding more countries.

When will I be charged again?

Once you subscribe, we renew the subscription on the 15th of every other month. For example, if you place an order in July, you’ll be charged again on the 15th of September and your box will be mailed in October. You will be re-billed on the selected payment method. But you can feel free to skip a month or cancel if you want. The only thing you have to remember is to do that before the 15th, just to be safe!

Can I cancel or pause my subscription?

The subscription system is very fair and flexible. You can feel free to cancel the subscription whenever you want. You can do that by logging into your account, clicking EDIT and then selecting Cancel or Skip Renewal. You can easily choose to delay the renewal for a month if you send us an email as well!

Email: customerservice@ittybittyfootprint.com

Do you offer refunds and exchanges?

Since this is a subscription system we can’t offer refunds if the order was already processed and mailed. We do have a professional support service though, so in case you receive a defective or damaged item we will try to handle the situation and replace it as quickly as possible, just get in touch with us!

Email: customerservice@ittybittyfootprint.com

Our Featured Products Shipping Information

We ship all orders within 48-72 hours after receiving them. For all orders, a shipping confirmation email with tracking information will be provided. Standard mailing by USPS takes 2-3 business days.

Changes and Cancellations

If you would like to change or cancel your order, please email us as soon as possible, we would be happy to accommodate you.

Return Policy

In keeping with our Reduce, Reuse, and Resell approach we gladly accept returns of unused and unwashed merchandise for a full refund within 30 days of purchase. If there's any issue with your order or garment, please email us. 

Email us at customerservice@ittybittyfootprint.com